Storage Beckton Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Beckton provides storage, removals, collection, delivery, and related services within the United Kingdom. By placing a booking, using our services, or accessing our storage facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, firm, or company who requests or pays for the services provided by Storage Beckton.
We, us, and our mean Storage Beckton, the provider of storage and removal services.
Services mean any storage, removal, transportation, packing, loading, unloading, handling, or related services we agree to provide.
Goods mean the items, belongings, furniture, and possessions that you ask us to handle, store, or transport.
Site or Facility means any premises operated or used by us for the purposes of providing storage or related services.
2. Scope of Services
2.1 We provide storage and removal services for residential and commercial customers within the United Kingdom, including collection, delivery, loading, unloading, and transportation of goods.
2.2 Services may include short term and long term storage, local moves, part loads, full house moves, and related services reasonably associated with removals and storage.
2.3 Any additional services, such as packing materials, packing services, dismantling or reassembly of furniture, or disposal of waste, will only be provided if expressly agreed at the time of booking or in writing prior to the service date and may incur additional charges.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate details of the goods, addresses, access conditions, dates, and any special requirements. Quotations are estimates based on the information you provide.
3.2 A booking is only confirmed when you accept our quotation, agree to these Terms and Conditions, and we confirm the booking in writing or by another formal method that we specify. Provision of a quotation alone does not guarantee availability or constitute a confirmed booking.
3.3 You must ensure that all information provided at the quotation and booking stage is complete and accurate, including property access details, parking restrictions, the volume and nature of goods, and any items requiring special handling.
3.4 We reserve the right to revise or withdraw a quotation and to refuse or cancel a booking if information provided is inaccurate, misleading, incomplete, or if the services requested fall outside our usual service parameters or legal requirements.
4. Customer Responsibilities
4.1 You are responsible for:
a. Ensuring that you are the owner of the goods or have the full authority of the owner to store or move them.
b. Obtaining all necessary permissions, permits, and authorisations required for collection, loading, unloading, parking, and entry to any building, driveway, or property involved in the services.
c. Ensuring that property access is safe, suitable, and complies with all health and safety requirements, including appropriate lighting, clear walkways, and suitable vehicle access.
d. Ensuring that all goods are adequately packed, labelled, and prepared for storage or transport unless we have expressly agreed to provide packing services.
4.2 You must not ask us to handle, store, or transport any prohibited goods, including but not limited to:
a. Explosives, firearms, weapons, or ammunition.
b. Hazardous or toxic materials, including chemicals, gases, or flammable liquids.
c. Perishable goods, live animals, plants, or food items that may spoil or attract pests.
d. Cash, bullion, jewellery, watches, precious metals, stones, or other high value items unless specifically agreed in writing.
e. Illegal items or substances, including those prohibited under UK law.
4.3 If you breach this clause, you may be liable for any loss, damage, costs, or penalties that we incur as a result.
5. Payments and Charges
5.1 All prices and charges for our services are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise. We will confirm the price or charging basis at the time of quotation or booking.
5.2 Unless agreed otherwise in writing, payment terms are as follows:
a. For removals and transport services, full payment is due in advance or on the date of service prior to commencement of the work.
b. For storage services, payment is due in advance for each storage period, usually monthly, and must be kept up to date at all times.
5.3 We may require a deposit to secure your booking. Deposits are payable by the deadline we specify and may be non refundable in accordance with our cancellation policy.
5.4 If payment is not received by the due date, we reserve the right to:
a. Suspend or cancel the provision of services, including access to stored goods.
b. Charge interest on overdue amounts at a reasonable rate, from the due date until payment is received in full.
c. Apply reasonable administrative charges for late or failed payments.
5.5 Where services take longer, involve a greater volume of goods, or require additional resources than initially quoted due to circumstances beyond our control or due to inaccurate information supplied by you, we reserve the right to levy additional charges on a fair and reasonable basis.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or amendment is only effective when we confirm receipt of your request.
6.2 We may apply cancellation charges based on the notice period you provide before the scheduled service date. Typical cancellation charges may include:
a. No charge for cancellations made with a reasonable period of advance notice.
b. A percentage of the quoted price for cancellations made within a shorter period before the service date.
c. Up to 100 percent of the quoted price for cancellations made on the service date or for failure to provide access.
6.3 If you request changes to the service date, addresses, volume of goods, or other key details, we will make reasonable efforts to accommodate the changes, but cannot guarantee availability. Changes may result in revised quotations and additional charges.
6.4 We may cancel or suspend services if:
a. You fail to make any payment when due.
b. You breach these Terms and Conditions.
c. We are unable to perform the services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, industrial action, or safety concerns.
6.5 Where we cancel services due to circumstances beyond our control, we will not be liable for resulting losses but will refund any amounts paid for services not provided, or offer an alternative date where reasonable.
7. Access to Goods and Facilities
7.1 For storage services, access to the facility or your stored goods may be subject to specific access hours and security procedures. You must comply with all site rules and our instructions when visiting the facility.
7.2 We may refuse entry to the site or access to goods if we reasonably believe that there is a safety or security risk, or if you are in breach of these Terms and Conditions.
7.3 You must not use the facility for any purpose other than storage of goods in accordance with these Terms and Conditions. You must not alter, damage, or interfere with any part of the site or any other customer’s storage space.
8. Liability and Insurance
8.1 We will take reasonable care in handling, storing, and transporting your goods. However, you acknowledge that all services are provided subject to the limitations and exclusions of liability set out in these Terms and Conditions.
8.2 Our liability for loss of or damage to goods arising from our negligence or breach of duty will be limited to a reasonable amount, having regard to the value of the goods and the price paid for the services, unless otherwise agreed in writing.
8.3 We are not liable for:
a. Loss or damage arising from your own acts or omissions, including inadequate packing, incorrect labelling, or failure to protect fragile items.
b. Loss or damage arising from pre existing defects, wear and tear, or inherent vice in the goods.
c. Indirect or consequential loss, including loss of profit, loss of use, emotional distress, or loss arising from delays.
d. Loss of or damage to prohibited, perishable, dangerous, or high value items that we have not expressly agreed to handle or store.
8.4 You are strongly advised to arrange suitable insurance cover for your goods while they are in transit or in storage. Any insurance offered by us will be subject to separate terms and conditions.
8.5 We will not be liable for any failure or delay in performing our obligations where such failure or delay is due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, transport failures, or extreme weather conditions.
9. Waste, Disposal, and Environmental Regulations
9.1 We comply with applicable UK waste and environmental regulations. You must not leave, abandon, or dispose of waste at our facilities except where we have expressly agreed to provide disposal services.
9.2 If you require disposal or clearance of unwanted items, this must be requested in advance. Additional charges may apply and we reserve the right to refuse disposal of items that are hazardous, prohibited, or unsuitable for standard waste streams.
9.3 You must not bring or leave hazardous, toxic, or controlled waste at our premises or in our vehicles. This includes chemicals, oils, paints, asbestos, medical waste, and electrical items that require specific disposal processes unless we have expressly agreed to handle such items in compliance with relevant regulations.
9.4 If you breach this clause, you may be charged for any costs, fines, or penalties we incur in dealing with waste, contamination, or environmental damage arising from your goods or behaviour.
10. Customer Conduct and Health and Safety
10.1 You must conduct yourself, and ensure that any persons accompanying you conduct themselves, in a safe and considerate manner while on our premises or in contact with our staff.
10.2 You must comply with all health and safety notices, instructions, and site rules. You must not obstruct access routes, fire exits, or safety equipment, and you must not engage in any behaviour that could endanger yourself, our staff, or other customers.
10.3 We may remove from the site or refuse to serve any person whose behaviour is abusive, threatening, unsafe, or otherwise unacceptable.
11. Data Protection and Privacy
11.1 We collect and use personal information in order to provide our services, manage bookings, process payments, and maintain safety and security at our facilities.
11.2 We will handle personal data in accordance with applicable UK data protection laws. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary for the provision of services, legal compliance, or where you have given your consent.
12. Complaints and Dispute Resolution
12.1 If you have a complaint about our services, you should raise it with us as soon as possible, providing full details of the issue and any relevant evidence.
12.2 We will investigate complaints in a fair and timely manner and aim to resolve any issues by agreement where possible.
12.3 If a dispute cannot be resolved through our internal process, you and we may consider mediation or other forms of alternative dispute resolution, without prejudice to the right of either party to commence legal proceedings.
13. Variation of Terms
13.1 We may amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings from the date of publication or notification.
13.2 For ongoing storage services, we will provide reasonable notice of any significant changes that materially affect your rights or obligations. Continued use of the services after such notice will constitute acceptance of the updated terms.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in enforcing any provision of these Terms and Conditions shall be construed as a waiver of that provision or of any other rights we may have.
15.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations, or agreements, whether oral or written.
15.4 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another entity as part of a business transfer or restructuring, provided that such assignment does not materially affect your rights.
