Storage Beckton Customer Privacy Policy
This Privacy Policy explains how Storage Beckton collects, uses, stores and protects personal data relating to its customers and prospective customers within the Storage Beckton service area. It also describes the lawful bases we rely on under the UK General Data Protection Regulation and the Data Protection Act, the periods for which we keep data, and the rights you have in relation to your personal information.
Scope of this Privacy Policy
This Privacy Policy applies to all Storage Beckton customers, including individuals, sole traders and representatives of businesses who enquire about, use or have used our storage services in the Storage Beckton area. It covers personal data collected when you contact us, request a quote, enter into a storage agreement, access our premises, use our website or otherwise interact with us in connection with our storage services.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, postal address, billing address, contact address, and other identifying details you provide to us in connection with a storage agreement.
Communication details: records of communications with you, including information you provide when you contact us, request a quote, make a complaint, or ask for support.
Contract and account information: details of your storage unit, rental term, access arrangements, payment status, account history, and correspondence relating to your contract.
Payment information: details necessary to process payments such as partial card information or payment transaction references, processed in cooperation with our payment processors. We do not retain full card details beyond what is necessary for payment confirmation and dispute resolution.
Security and access information: records of visits to our site such as access logs, entry and exit times, vehicle registration details where provided, and, where implemented, CCTV images for security and safety purposes.
Technical data: if you interact with our online services, we may collect technical information such as IP address, device identifiers, browser type and basic usage data to ensure the performance and security of our online systems.
How we collect your data
We collect personal data directly from you when you:
Request information, a quote or a booking for storage services.
Sign a storage agreement with us.
Contact us by phone, in person, by post or through online channels.
Visit our premises, including use of any access control systems or CCTV-monitored areas.
Make payments or provide financial details for billing purposes.
We may also receive limited data about you from third parties such as payment service providers, credit reference or fraud prevention agencies, and business partners who introduce you to our services, where this is necessary to provide our services or protect our legitimate interests.
Lawful bases for processing
Storage Beckton relies on the following lawful bases for processing your personal data:
Contract: We process your data where it is necessary to enter into, perform or manage a contract with you, such as setting up your storage unit, managing access, processing payments, and communicating with you about your agreement.
Legal obligation: We process certain information to comply with legal and regulatory obligations, for example in relation to taxation, accounting, fraud prevention, and health and safety requirements.
Legitimate interests: We process data where it is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. These legitimate interests may include ensuring the security of our premises and customers, managing and improving our services, handling complaints, protecting our assets, and pursuing or defending legal claims.
Consent: In limited cases we may rely on your consent, for example where required for certain forms of direct marketing. You will always be able to withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How we use your personal data
We may use your personal data for the following purposes:
To provide and manage storage services, including setting up and administering your account, allocating storage units, and managing access.
To process payments, issue invoices, manage arrears and handle queries about your payments or account.
To communicate with you about your contract, including service updates, changes to terms, renewal reminders and important notifications about your storage unit.
To ensure the safety and security of our customers, staff, premises and assets, including the use of access control systems and CCTV where in place.
To manage our business operations, including internal administration, reporting, auditing and service improvement.
To comply with applicable laws, regulations and requests from competent authorities.
To handle complaints, disputes and to establish, exercise or defend legal claims.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting or reporting obligations and to resolve disputes.
In general, we will keep your core account and contract information for a period after your relationship with Storage Beckton has ended. This allows us to respond to queries about past services, deal with any claims and meet record-keeping obligations. Payment records and invoices may be retained for longer periods where required by tax and financial regulations. Security-related data such as access logs and CCTV images are retained for shorter periods, unless required for the investigation of an incident, dispute or legal claim.
When data is no longer required, it will be securely deleted, anonymised or otherwise removed from our systems in line with our data retention and deletion procedures.
Data processors and third parties
We may share your personal data with trusted service providers who act as data processors on our behalf. These may include:
IT and system support providers who help us operate our information technology and storage management systems.
Payment service providers who process card payments and manage payment transactions securely.
Security service providers, including those who support access control, alarm monitoring or CCTV operation, where applicable.
Professional advisers such as accountants, auditors, legal advisers and insurers who provide services to our business.
All processors are required to handle your data only on our instructions, to keep it secure and to comply with applicable data protection laws. We do not sell your personal data.
We may also disclose personal data where required to do so by law or where necessary for the prevention, investigation or prosecution of criminal offences, or in connection with legal proceedings or the protection of our rights, customers or staff.
International transfers
Where any of our service providers are located outside the United Kingdom or where data is accessed from outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other legally recognised mechanisms. Further details about these safeguards can be made available on request.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that data.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data that we hold about you.
Right to erasure: In some circumstances, you may ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation or overriding legitimate grounds to retain it.
Right to restriction: You can request that we restrict the processing of your personal data in certain circumstances, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to certain types of processing, including where we rely on legitimate interests. We will stop processing unless we demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine-readable format and to request that we transmit that data to another organisation where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
How to exercise your rights and complaints
If you wish to exercise any of your rights or have questions about how Storage Beckton handles your personal data, you can contact us using the contact details provided on our main customer information materials or through our usual customer service channels. We may need to verify your identity before responding to your request. We aim to respond within the timescales required by data protection law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to address your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. The latest version will always apply to your use of Storage Beckton services. Where appropriate, we may notify you of significant changes through our usual communication channels.
